THE BUYER MAY REQUEST THE RETURN OF PRODUCTS PURCHASED FROM THE DENTEQUIP.RO ONLINE STORE IN THE FOLLOWING SITUATIONS:
- The products do not conform to the specifications on the website. In the event that the buyer, at the time of receiving the parcel, considers that the product received does not comply with the specifications on the website, he contacts the Seller in order to clarify the issues raised, since, in accordance with the Terms and Conditions of the website, the description of the products may be incomplete for reasons related to of space and/or information structure. If there is a clear non-conformity with the specifications provided on the website, the Buyer is obliged to report the non-conformity within a maximum of 24 hours, he can opt for the replacement with another product or for the full refund of the amount paid.
- The products were delivered in error by the Seller. In case of delivery of a different product or in a different quantity, you must report the incident to the Seller within a maximum of 24 hours to resolve the incident. If the product is no longer in stock, the Buyer can opt for replacement with another product or for full reimbursement of the consideration.
- The products prove to be non-functional within the first 48 hours of their receipt (two working days). The buyer can complain about this within a maximum of 48 hours from the date of receipt and can request the return of the product in order to replace it with a new product. If the product is no longer in stock, the Buyer can opt for a replacement with another product or for a full refund.
Returns of unsealed consumable products are not accepted. Regardless of the situation, the product return procedure involves notifying the Seller before sending the product, through a message describing the reason for the return, sent to the e-mail address [email protected]
When sending the package, the Buyer can use the following return label model: Model form.
The products must be returned in the condition in which they were received, accompanied by all the accessories and documents received when the products were delivered. The return will be refused if the products are damaged or if the Seller finds them to be unsaleable. The products will be returned via the courier service agreed by the Seller, to the address of the work point in Timisoara, Str. Aries No. 3, demisol
The buyer can opt for a full refund or replacement with another product.
If the replacement with a more expensive product is agreed, the Buyer will pay the price difference, respectively if the value of the replacement product will be lower, he will receive the corresponding partial refund.
All return and shipping costs will be borne by the Seller.