According to the new ANMDM regulations, the purchaser is obliged to provide the ANMDM control bodies with the CE certificates, the declaration of conformity of each medical device together with the opinion of the seller from whom the product was purchased.
Download the documentation here:
Handpiece with straight movement and silicon carbide blade
If you are certain that your equipment falls within the warranty conditions and period:
1. You can send it with a description of the defect to:
DENTAL EQUIPMENT STORE S.R.L., Str. Aries, No. 3, Timișoara, to the attention of the Warranty/Service department, via the Fan Courier courier.
You can call DENTEQUIP on the telephone numbers 0770 713 820/0772 047 330/0725 724 858 and request the collection of the package from your address, the cost of transport being borne by DENTAL EQUPMENT STORE S.R.L, mentioning that it is an equipment for which you are requesting a guarantee.
To avoid possible problems regarding compensation for parcels damaged during transport, we recommend insuring the parcels at the value of the purchase invoice. Please pack the equipment properly.
2. You can hand it in personally to the Service/Warranties Department, from Monday to Friday, between 9:30 a.m. and 6:30 p.m.,
You can check whether or not the product is covered by the warranty and benefits from shipping support, through the contact form or at [email protected].
ATTENTION: If the warranty request is unjustified (functional product), the applicant will pay the round-trip shipping charges for the products and any diagnostic costs (determined by the Service/Warranty Department).
THE BUYER MAY REQUEST THE RETURN OF PRODUCTS PURCHASED FROM THE DENTEQUIP.RO ONLINE STORE IN THE FOLLOWING SITUATIONS:
Returns of unsealed consumable products are not accepted. Regardless of the situation, the product return procedure involves notifying the Seller before sending the product, through a message describing the reason for the return, sent to the e-mail address [email protected]
When sending the package, the Buyer can use the following return label model: Model form.
The products must be returned in the condition in which they were received, accompanied by all the accessories and documents received when the products were delivered. The return will be refused if the products are damaged or if the Seller finds them to be unsaleable. The products will be returned via the courier service agreed by the Seller, to the address of the work point in Timisoara, Str. Aries No. 3, demisol
The buyer can opt for a full refund or replacement with another product.
If the replacement with a more expensive product is agreed, the Buyer will pay the price difference, respectively if the value of the replacement product will be lower, he will receive the corresponding partial refund.
All return and shipping costs will be borne by the Seller.