1. Complete the Online Request
Before shipping or personally delivering the product, it is mandatory to register the request on the DENTEQUIP online platform:
[Access the platform for service and returns]
The form must contain:
- contact details: name, phone, and email address;
- product information: name, model, and series;
- a detailed description of the issue;
- accessories sent with the product;
- other information requested on the platform.
After completing the form, you will receive a personalized link by email, through which you will be able to track the status of the request and the progress of the repair.
Products for which the request has not been registered on the online platform will not be accepted for service.
2. Sending the Product
You can use the SAMEDAY easyway application or any other courier service that allows online request for package pickup from your address without you having to go to a courier’s office.
Shipping by Courier
The product is shipped to:
DENTAL EQUIPMENT STORE S.R.L.
Strada Chișodei nr. 81
Timișoara, 300432
Phone: +40 770 713 820
For products under warranty, contact DENTEQUIP before shipping, to arrange package pickup:
Transportation costs are covered by DENTEQUIP only if the product is under warranty and the identified issue is covered by it.
For products out of warranty, transportation costs are covered by the client.
Personal Delivery
The product can be delivered directly to the DENTEQUIP headquarters, Monday to Friday, between 09:30 AM–04:30 PM.
Prior completion of the request on the online platform is mandatory even for personal delivery.
3. Product Packaging
Do not send potentially biologically contaminated products before receiving instructions from DENTEQUIP. In the online request, it must be clearly stated whether the product has been used or has come into contact with a patient or with bodily fluids.
Please pay special attention to product packaging. Improper packaging can cause damage to the equipment during handling and transport.
Before shipping:
- use a sturdy box, suitable for the product’s dimensions and weight;
- protect the product on all sides with cushioning materials;
- fill empty spaces in the box so that the product cannot move;
- protect fragile components and accessories separately;
- disassemble and pack removable parts separately, if possible;
- seal the box properly, using strong adhesive tape;
- for fragile or high-value products, we recommend insuring the package.
Packaging and protection of the product are the client’s responsibility. Damages incurred during transport due to insufficient or improper packaging are not covered by warranty and cannot be attributed to DENTAL EQUIPMENT STORE S.R.L.
DENTEQUIP reserves the right to photographically document the condition of the package and product upon receipt.
Careful packaging helps avoid damage, delays, and additional costs.
4. Products Under Warranty
Free interventions and transport are granted only for defects covered by the warranty conditions.
If, after verification, the product is functional or the reported issue is not covered by warranty, the client will bear:
- round-trip transportation costs;
- diagnostic costs set by the Service Department.
5. Products Out of Warranty
For products no longer under warranty:
- transportation is borne by the client;
- the product will be checked by the Service Department;
- after diagnosis, the client will receive a cost estimate;
- repair will be performed only after receiving the client’s consent;
- if repair is refused, the product will be returned without intervention.
Contact
For additional information:
Email: eu.service@dentequip.ro
Phone: +40 722 884 606
The DENTEQUIP team is here to assist you.