Order processing and confirmation

The Seller will verify the order and communicate the verification result to the Buyer. The transmission by email or phone by the  Seller of the delivery notification/delivery confirmation to the Buyer, without requiring any confirmation of receipt from the Buyer, constitutes the moment of conclusion of the Distance Contract.

For products with the status “Available for pre-order”, verification of actual availability with the Seller is mandatory, and the Buyer is invited to contact DENTEQUIP using the information available in the “Contact” section if interested in purchasing such a product.

For products with the status “Available for pre-order”, an advance payment must be made to confirm the order. In case of order cancellation, the advance payment will not be refunded

Products included in orders accepted by the Seller will be delivered according to the stipulated payment and delivery conditions.

• The Buyer may cancel an order by contacting the Seller using the information in the “Contact” section before receiving the delivery notification message, by sending an email to contact@dentequip.ro. Additionally, the buyer may directly cancel an order through their account within a maximum of 1 hour from placing the order. In both cases, order cancellation can only occur if the order does not already have “completed” status.

Contract Duration

This contract is concluded for a fixed term, specifically for the duration necessary to deliver the order placed through the DENTEQUIP.RO online store. Once the order is delivered, the contract is considered fulfilled, with the Seller remaining responsible only for legal and contractual obligations arising after product delivery and until the expiration of the warranty period for the purchased product.

Order Invoicing

Each confirmed order specifies the products, prices, payment method, and payment deadline. The Seller will issue the Buyer a corresponding tax invoice for the goods and services delivered. The Buyer is obligated to provide all correct information necessary for issuing the tax invoice in accordance with current legislation.

Prices and Product Information

Prices displayed in the DENTEQUIP.RO online store include 21% VAT. Prices do not include delivery costs, except in cases where this is specified on the product page, at the time of order completion, or as applicable, during various time-limited campaigns organized by the Seller.

Some of the displayed prices are calculated based on a formula that uses prices taken from automatic feeds from supplier lists. Despite our significant efforts to list correct prices, certain products in our catalog may have incorrect prices. For these products, if the correct price is at least 20% higher than the price listed in our catalog, we reserve the right to contact you personally to resolve the situation, either by maintaining the intention to purchase from the DENTEQUIP.RO site but regarding another product whose price is correctly calculated or, as applicable, by canceling the order.

The tax invoice will be issued based on the specifications in the Contract conclusion confirmation message, specifically including the price stated in this message. The website content (texts, product names and descriptions, technical specifications, images, symbols) is compiled in collaboration with representatives of the manufacturers/suppliers of the listed products and may be incomplete due to space and/or information structure constraints. For this reason,  the Seller assumes no responsibility for the completeness of product descriptions presented on the website.

The Seller and its suppliers reserve the right to modify product technical specifications without prior notification to visitors/buyers.

Product images are presented in the DENTEQUIP.RO online store for illustrative purposes and may differ from the delivered products; specifically, the delivered product may have a different color than that shown on the website.

Prices displayed in the DENTEQUIP online store include 19% VAT in accordance with legal provisions. Prices do not include delivery costs, except in cases where this is specified on the product page, at the time of order completion, or as applicable, during various time-limited campaigns organized by the Seller.

The Seller reserves the right to request full advance payment for products procured by DENTEQUIP based on the Buyer’s order, specifically for those products whose description includes the mention “Available for pre-order” or “Made to order”. In this case, procurement and delivery will be carried out only after full payment of the order has been registered.

Accepted payment methods are:

• Cash, via courier or at the Seller’s headquarters, up to 5000 lei
• By bank transfer
• Online with card

If the Buyer delays payment for goods through their own fault, based on these terms, they are obligated to pay the Seller a penalty of 0.1% per day of delay, calculated on the unpaid amount.

The invoice due date is considered to be:

• invoice date, in case of goods collection from WAREHOUSE
• the date of receipt of goods by the Buyer, in case of delivery by courier.

Order Delivery

The Seller undertakes to ship to the Buyer the products included in the accepted order via door-to-door courier service, to a delivery address in Romania, respecting the delivery deadlines established at the time of order acceptance. Delivery from the Timisoara delivery point is made during the time slots listed in the Contact section, valid during the online store’s business hours. For orders paid by bank transfer, the delivery deadline will be calculated from the moment full payment is received in the DENTEQUIP.RO account.

Delivery for products included in certain promotions will be made according to the regulation of the respective promotion, available in full on the WWW.DENTEQUIP.RO website.

The Seller will apply the rate communicated before each delivery, and for promotional products, in accordance with the regulations of active promotions on the website at the time of order placement.

The Seller will properly package the products and transmit the following accompanying documents: tax invoice, user manuals provided as applicable by the manufacturer or importer.

The Buyer must notify by email at contact@dentequip.ro or by phone at 0725724858 the absence of any of these documents within 48 hours of receiving the products; otherwise, all documents are considered communicated.

In cases where the Buyer is not found at the mentioned delivery address, within the time frame agreed upon, the courier will contact the Buyer to agree on the details of a new delivery. If the delivery is not completed even on the second attempt, the package will be returned to the Seller, who will cancel the order. The Buyer can relaunch the respective order, bearing the costs of a new delivery.

If the shipping or delivery deadlines for the order cannot be met, the Seller will notify the Buyer no later than the established delivery date of the estimated deadline for completing delivery. If the new delivery deadline exceeds 90 calendar days, the deadline modification is subject to acceptance by the Buyer; if not accepted by the Buyer, the order will be canceled, and the  Seller will refund to the Buyer the corresponding amounts collected in advance.

If the billing and delivery information provided by the Buyer is erroneous or incomplete, the Seller does not guarantee compliance with delivery deadlines. If the data is not corrected within 24 hours and a new delivery deadline is not established, the  Seller does not guarantee compliance with delivery deadlines. If the data is not corrected within 24 hours and a new delivery deadline is not established, the  Seller reserves the right to cancel the order.

Ownership of the goods will be transferred at the time of delivery to the indicated address (assuming the signing of receipt of the transport document provided by the courier or signing of receipt of the fiscal invoice in the case of deliveries made directly by the Seller and the full payment of the related amount. The Seller will not authorize the courier to allow the package to be opened until after signing for receipt and paying any possible value of it.

If packages show visible damage upon courier delivery, we recommend that the Buyer refuse to accept them and report this incident immediately, no later than 24 hours from refusal of receipt, by email to contact@dentequip.ro. Any subsequent complaint regarding this matter is null and cannot be taken into consideration.

Warranty

Products purchased through DENTEQUIP.RO are new, in original packaging and benefit from a warranty, according to the legal provisions in force and the commercial policies of the manufacturers. The warranty period starts from the moment the product is invoiced.

The warranty is valid only on the territory of Romania, except in situations where otherwise specified in the commercial warranty certificate.

In addition to any other warranties provided by applicable laws and detailed in the warranty certificate issued by the Manufacturer/Importer or Seller, the Seller guarantees the Buyer against any non-conformity that may affect all or part of the goods and services, except for normal wear and tear, for a period of 24 months from the date of issuance of the sales invoice. Consumable products are exempt and do not benefit from warranty.

The Buyer is fully responsible for the installation and use of the products, according to the instructions provided in the documentation supplied by the manufacturer/importer, the Seller offering warranty only for production deficiencies or in case of non-compliance with the technical specifications presented on the site or as applicable, in the specific documentation.

For more information regarding product returns in case of invoking product non-conformity, consult the “Product Returns” section. In case of unjustified warranty claims, the Seller reserves the right to require the Buyer to pay the cost of product diagnostics and corresponding transport fees.

Product Returns

The Buyer as a legal entity may request the return of products purchased from the DENTEQUIP.RO online store in the following situations:

• The products do not comply with the specifications on the site.
• Products were delivered erroneously by the Seller. In case of delivery of a different product or in a different quantity, the incident must be reported to the Seller within a maximum of 24 hours to resolve the incident. If the product is no longer in stock, the Buyer may opt for replacement with another product or for full refund of the value
• The products prove to be non-functional within the first 48 hours of receipt (two working days).

The Buyer can request the return of the product for replacement with a new product. If the product is no longer in stock, the Buyer can choose to replace it with another product or receive a full refund of the value.

• Article 10 of Law no. 449/2003 provides that the seller is obligated to remedy any product defect that appears during the warranty period within a reasonable time, specifically 30 days.
• If the defect cannot be remedied within a maximum of 30 calendar days from the date of delivery of the product, the consumer has the right to request replacement of the product or an appropriate reduction in price.
  

  During the repair, if it takes longer than 30 days, the seller may make available to the buyer a temporary product of the same type or with similar characteristics, only if the buyer requests this, so that the consumer’s rights are not affected during the period when the product is being repaired.

   
• Article 13 of the same law stipulates that, if repair is not possible or cannot be carried out within the specified deadline, the consumer may opt for product replacement or for a partial price refund.
• Law no. 449/2003 and OUG no. 34/2014 regulate return conditions only for business-to-consumer (B2C) transactions. In  business-to-business (B2B) transactions, product return conditions are established by agreement of the parties, and returns may be made only with prior consent of the seller, according to the terms of the commercial contract.

Regardless of the situation, the product return procedure requires notifying the Seller before sending the product, through a message describing the reason for return, sent to the email address contact@dentequip.ro.

• Products must be returned in the condition they were received, accompanied by all accessories and documents received upon delivery.
• Returns will be refused in case of product damage or if the Seller determines their unsellable condition.
• Products will be returned via the courier service approved by the Seller to the address of the headquarters at 81 Chisodei Street, Timisoara.

If non-compliance of the product is confirmed, the Buyer can opt for a full refund of the value or replacement with another product. If replacement with a more expensive product is agreed, the Buyer will pay the price difference, and if the value of the replacement product is lower, they will receive a partial refund accordingly. All return and transport costs will be borne by the Seller.

Returns of personal care products are not accepted if they have been unsealed.

For hygiene and safety reasons, products that have been unsealed and are intended for use in contact with biological substances can only be returned with prior consent from Dentequip. This policy aims to protect the health and safety of all our customers and ensure compliance with hygiene regulations.

Any return request for such products will be evaluated individually, and approval of the return remains at the discretion of the company.

Procedure for sending products for service

Before sending any product for service, the Customer is required to notify the Seller in advance and complete the service form available on the website or provided by the Seller.

The product cannot be sent for service without the Seller’s prior written approval. After completing the form, the Customer will receive confirmation and shipping instructions.

Parcels sent without prior notification, without a completed form, or without the Seller’s approval may be refused upon receipt.

The Customer is responsible for properly packaging the products sent for service. Products must be packaged so that they are protected during transport.

The Seller assumes no responsibility for damage occurring during transport due to improper packaging by the Customer.

If the product arrives damaged as a result of improper packaging, the Seller reserves the right to refuse receipt of the parcel or to refuse to process the warranty / repair under these conditions.

The Customer is required to specify in the service form:

• the product being sent

• the product serial number (if applicable)

• the accessories included in the parcel

• a description of the defect.

Products must be sent complete, together with all accessories relevant for diagnosing the defect, in accordance with the instructions received after the service request is approved.

Agreement to receive electronic commercial messages in accordance with Law no. 365/2002 regarding electronic commerce.

The Buyer agrees to receive commercial electronic messages from the Seller at the email address provided when placing an order or creating an account.

The Buyer has the option to modify at any time the information provided by the professional Buyer and to filter the messages they wish to receive from the Seller by accessing the online “My Account” section and logging into their personal account.

Intellectual property rights

The processing of your personal data, as a client of DENTEQUIP, is carried out in accordance with the legal provisions regarding the protection of personal data applicable to relations between professionals. For complete information on the personal data processing activities carried out by Dentequip SRL, as a data controller, we invite you to consult the “Personal Data Protection” section.

DENTEQUIP is committed to respecting the principles provided by the applicable legislation on personal data protection. For the purposes of this contract, the data subject to processing may refer to: data of the parties’ representatives, namely name and surname, email address, contact details for identifying a person upon delivery, etc.

Processing cannot be extended to other purposes, except in cases where the parties expressly agree or there is a legal obligation that entitles any party to process the data.

DENTEQUIP is committed to preventing incidents such as destruction, misuse, unauthorized access, disclosure, or alteration of personal data.

Upon termination of this contract, DENTEQUIP.RO is obliged to cease data processing, except in cases where there is a legal obligation that requires continued data processing or the exercise of rights in court and/or before public authorities with control duties.

Intellectual Property Rights

The online store name and graphic symbols are registered trademarks owned by S.C. DENTAL EQUIPMENT STORE S.R.L. and may not be taken, copied, or used without the written consent of the owner/holder.

The names and logos of legal entities, as well as product names, may be registered trademarks of their respective owners or of DENTEQUIP. For any notification regarding intellectual property rights, you may send an email to contact@dentequip.ro

The communication of any information or data in the form of a message, text, image, audio and/or video file, or any other type of material, regardless of the method of publication or transmission (public or individual), by any natural or legal person other than SC Dental Equipment Store SRL is carried out at the exclusive responsibility of the person who is the source of these materials, SC Dental Equipment Store SRL being in no way responsible for the content or method of publication of these communications.

Force Majeure and Disputes

None of the contracting parties shall be liable for the non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is an unforeseeable event, beyond the control of the parties, and cannot be avoided.

This Contract is subject to Romanian law and is considered concluded in Romania.

Any disputes arising between the Buyer and the Seller will be resolved amicably, and if no agreement is reached through this means, recourse will be made to the competent courts at the Seller’s registered office. To report a potential dispute, please address in writing to contact@dentequip.ro