The online shop DENTEQUIP.RO is managed by the company DENTAL EQUIPMENT STORE S.R.L. (hereinafter referred to as “DENTEQUIP” or “Seller”, registered at the Trade Register under no. J35/3900/2019, with CUI 41767346, fiscal attribute RO, CIF RO41767346, share capital 200 lei, with registered office in str. Dafinului nr.5, Timisoara, Romania, phone 0725724858 and bank account with RO05 RZBR 0000 0600 2274 1759 opened at Raiffeisen Bank

We recommend you to read this document carefully!

By using the DENTEQUIP.RO website, the visitor or, as the case may be, the legal entity – doctor or dental technician (hereinafter referred to as “Buyer”) agrees to the Terms and Conditions described below (hereinafter referred to as “Contract”).

Given the specific nature of the goods sold, the DENTEQUIP.RO website is intended for the sale of goods to legal buyers.

The contract applies to all sales of goods and services through DENTEQUIP and, once concluded, can only be modified with the written agreement of both parties.

The contract may be unilaterally modified by the Seller in accordance with the evolution of legal provisions, without the obligation to give prior notice.

By creating an account and/or placing an order, Buyer agrees to receive electronic commercial messages from the Seller to the email address provided, understanding that as a result of the contractual relationship between the parties (relationship between professionals), the Seller may thus use the email address provided as information on the buyer.

When placing an order in the online store DENTEQUIP.RO, The buyer, as a professional agrees to the registration of an account on the email address specified in the special account generation field and to the method of electronic communication via email and/or telephone regarding the order placed and future campaigns, discounts, offers and events organized by the Seller.

When creating an account in the online store DENTEQUIP.RO, the Buyer agrees to the specific communication methods, namely e-mail/telephone regarding future orders that will be placed through the account and future campaigns, discounts, offers and events organized by the Seller.

The submission of the order on the website will be followed by the receipt of an automatic email that only certifies the placement of the order. Firm acceptance of the order, and implicitly signifies the conclusion of the contract between professionals, any telephone discussions, email communications or any other methods of remote communication with the seller’s representatives confirming delivery of the products. If the dental professional or dental technician is not contacted by a DENTEQUIP representative, the contract will not be considered concluded, without any obligation on the part of the Seller, the Buyer understanding that the mere automatic confirmation of the order immediately after placement does not generate contractual obligations on the part of DENTEQUIP.

DENTEQUIP.RO does not assume responsibility for any display errors occurring on the site, for graphics displayed on the site that turn out to be erroneous or cannot be viewed, nor for the proper functioning of external sources of content referred to in the materials presented on the site, being in no way involved in their management.


Order processing and confirmation

The Seller will verify the order and will communicate the result of the verification to the Buyer. The transmission by email or telephone by the Seller of the delivery notification/confirmation of delivery to the Buyer, without requiring any acknowledgement of receipt by the Buyer, constitutes the moment of conclusion of the Contract at a distance.

For products with status “Available for pre-order” it is mandatory to check the actual availability with the Seller, the Buyer is invited to contact DENTEQUIP using the information available in the “Contact” section if he is interested in purchasing such a product.

For products with “Available for pre-order” status, an advance payment will be required to confirm the order. In case of cancellation of the order, the deposit will not be refunded.

Products contained in orders accepted by the Seller will be delivered according to the stipulated terms of payment and delivery.

  • The buyer can cancel an order by contacting the Seller using the information in the “Contact” section before receiving the delivery notification message by sending an email to [email protected]. Also, the buyer can cancel an order directly through his account within 1 hour after placing the order. In both cases the cancellation of the order can only operate if it does not already have the status “completed”.


Contract duration

This contract is concluded for a fixed period, namely for the time necessary to deliver the order placed through the online store DENTEQUIP.RO. Once the order has been delivered, the contract is deemed to have been honoured, the Seller being liable only for the legal and contractual obligations arising after the delivery of the product and until the expiry of the warranty period of the purchased product.


Order Invoicing

Each confirmed order specifies the products, prices, payment method and term. The Seller shall issue the Buyer with a corresponding tax invoice for the goods and services delivered. The Buyer is obliged to provide all the correct information necessary to issue the tax invoice in accordance with the legislation in force.


Prices and product information

The prices presented in the online shop DENTEQUIP.RO include 19% VAT. Prices do not include delivery charges, unless specified on the product page at the time of checkout or, as the case may be, during various time-limited campaigns organised by the Seller.

Part of the displayed prices are calculated based on a formula based on the price taken from the suppliers’ list feeds. Although our efforts to list the correct prices are major, some products in our catalogue may have incorrect prices. For these products, if the correct price is at least 20% higher than the price listed in our catalog, we reserve the right to contact you personally to remedy the situation created, in the sense of maintaining the intention to purchase from the site DENTEQUIP.RO but on another product whose price is correctly calculated or, as appropriate, in the sense of canceling the order.

The tax invoice will be issued on the basis of the specifications contained in the message confirming the conclusion of the Contract, i.e. it will include the price specified in this message. The content of the website (texts, product names and descriptions, technical characteristics, images, symbols) is compiled in collaboration with the representatives of the manufacturers/suppliers of the listed products and may be incomplete for reasons of space and/or information structure. For this reason, the Seller assumes no responsibility for the completeness of the product descriptions presented on the website.

The Seller and its suppliers reserve the right to change the technical specifications of the products without prior notice to visitors/buyers.

The images of the products are presented in the online store DENTEQUIP.RO as an example and may be different from the delivered products, respectively the delivered product may have a different color from the one presented on the site.

The prices shown in the DENTEQUIP online shop include 19% VAT in accordance with legal provisions. Prices do not include delivery charges, unless specified on the product page at the time of checkout or, as the case may be, during various time-limited campaigns organised by the Seller.

Seller reserves the right to request full payment in advance for products supplied by DENTEQUIP based on the order To the Buyer , more specifically for those products in the description of which appears the mention “Available for pre-order” or “To order”. In this case, supply and delivery will be made only after full payment of the order has been received.

Accepted payment methods are:

  • In cash, by courier or at the Seller’s premises, up to 5000 lei
  • By bank transfer

If the Buyer is, through its own fault, late in paying for the goods under these terms, it is obliged to pay the Seller a penalty of 0.1% per day late, calculated on the amount not paid.

The invoice due date is considered to be:

  • the date of the invoice, in the case of the removal of goods from the WAREHOUSE
  • the date of receipt of the goods by the Buyer, in case of delivery by courier.


Delivery of orders

The Seller undertakes to ship to the Buyer the products contained in the accepted order by door-to-door courier, to a delivery address in Romania, respecting the delivery terms established at the time of acceptance of the order. Delivery from the delivery point in Timisoara is made during the time intervals listed in the Contact section, valid during the online shop’s opening hours. For orders paid by bank transfer, the delivery time will be calculated from the moment of receipt of full payment in the DENTEQUIP.RO account.

Delivery for products in certain promotions will be made according to the rules of the respective promotion, available in full on the website WWW.DENTEQUIP.RO.

The seller will apply the rate communicated before each delivery, and in the case of products on promotion, in accordance with the rules of the promotions active on the site at the time of placing the order.

The seller shall properly package the products and shall submit the following accompanying documents: tax invoice, user manuals provided by the manufacturer or importer, as appropriate.

The buyer must notify by email to [email protected] or by phone to 0725724858, the absence of any of these documents within 48 hours of receipt of the products, otherwise all these are considered communicated.

In cases where the Buyer is not found at the mentioned delivery address within the mutually agreed time, the courier will contact the Buyer to agree on the details of a new delivery. If the second attempt fails to deliver, the parcel will be returned to the Seller, who will cancel the order.

If the deadlines for dispatch or delivery of the order cannot be met, the Seller shall notify the Buyer no later than the date set for delivery of the estimated time for completion of delivery. If the new delivery term exceeds 90 calendar days, the modification of the term is subject to acceptance by the Buyer and if it is not accepted by the Buyer, the order will be cancelled and the Sellerwill refund to the Buyer the amounts received in advance.

If the invoicing and delivery information provided by the Buyer is erroneous or incomplete, the Seller does not guarantee compliance with delivery deadlines. If within 24 hours the data is not corrected and a new delivery date is not set, the Seller does not guarantee compliance with the delivery date. If within 24 hours the data is not corrected and a new delivery date is not set, the Seller reserves the right to cancel the order.

Ownership of the goods will be transferred upon delivery of the goods to the indicated address (assuming signature of receipt of the transport document provided by the courier or signature of receipt of the invoice in the case of deliveries made directly by the Seller and full payment of the related amount). The Seller will not authorize the courier to allow the parcel to be opened until after the signature of receipt and payment of any consideration.

In case the parcels show visible damage upon receipt by courier, we recommend the Buyer to refuse receipt and to report this incident immediately, no later than 24 hours after refusal of receipt by email to [email protected]. Any subsequent complaint on this issue is null and void and cannot be taken into account.

The buyer can get more information about the delivery of an online order from the section My Account > Orders



Products purchased through DENTEQUIP.RO are new, in original packaging and benefit from warranty, according to the legal provisions in force and commercial policies of manufacturers. The warranty period starts from the moment of invoicing.

The warranty is valid only on the territory of Romania, unless otherwise specified in the commercial warranty certificate.

In addition to any other warranties provided by applicable laws and detailed in the warranty certificate issued by the Manufacturer/Importer or Seller, it guarantees Buyer against any non-conformity which may affect all or part of the goods and services, except normal wear and tear, for a period of 24 months from the date of issue of the sales invoice. The exception is consumables, which are not covered by warranty.

The Buyer is fully responsible for the installation and use of the products, according to the instructions provided in the documentation supplied by the manufacturer/importer, the Seller providing warranty only for production deficiencies or in case of non-conformity with the technical specifications presented on site or, as the case may be, in the specific documentation.

For more information on the return of products in the event of a claim of non-conformity of the products, please refer to the section “Return of products”.In the event of unjustified warranty claims, the Seller reserves the right to oblige the Buyer to pay the cost of the product diagnostic work and the corresponding transport charges.


Returning products

The legal entity buyer can request the return of products purchased from the online store DENTEQUIP.RO in the following situations:

  • The products do not comply with the specifications on the website
  • The products were wrongly delivered by the Seller. In case of delivery of another product or in another quantity, you must report the incident to the Seller within 24 hours to resolve the incident. If the product is no longer in stock, the Buyer may choose to replace it with another product or to receive a full refund.
  • The products prove to be non-functional within 48 hours of receipt (two working days).

The buyer can complain about this and request the return of the product for replacement with a new product. If the product is no longer in stock, the Buyer may choose to replace it with another product or to receive a full refund.

Regardless of the situation, the procedure for returning products involves notifying the Seller before sending the product, by a message describing the cause of the return, sent to the e-mail address [email protected].

  • Products must be returned in the condition in which they were received, accompanied by all accessories and documents received upon delivery.
  • The return will be refused in case of damage of the products or in case the Seller finds the products unsaleable.
  • The products will be returned by courier service agreed by the Seller to the address of the Seller’s premises Str. Filaret Barbu nr.9, basement, Timisoara

If the lack of conformity of the product is confirmed, the Buyer may choose to have the full amount refunded or to replace it with another product. If the replacement with a more expensive product is agreed, the Buyer will pay the difference in price, respectively if the value of the replacement product is lower, the Buyer will receive the corresponding partial refund. All return and shipping costs will be borne by the Seller.


Personal Care products cannot be returned if unsealed


Agreement to receive electronic commercial messages in accordance with Law No 365/2002 on electronic commerce

The Buyer agrees to receive electronic commercial messages from the Seller to the email address provided when placing an order or creating an account.

The Buyer has the possibility to modify at any time the information provided by the Professional Buyer and to filter the messages he wishes to receive from the Seller, by accessing the online section “My Account” and logging into his personal account.


Intellectual property rights

The processing of your personal data, as a customer of DENTEQUIP, is carried out in accordance with the legal provisions on the protection of personal data applicable to relations between professionals. For complete information on the personal data processing activity carried out by Dentequip SRL, as data controller, we invite you to consult the section “Personal data protection”.

DENTEQUIP undertakes to respect the principles laid down by the applicable legislation on the protection of personal data. For the purposes of this contract, the data subject to processing may relate to: data of the representatives of the parties, i.e. name and surname, e-mail address, contact data for identification of a person upon delivery, etc.

The processing may not be extended to other purposes, unless the parties expressly agree or there is a legal obligation entitling either party to process the data.

DENTEQUIP is obliged to prevent incidents such as destruction, misuse, unauthorized access, disclosure or alteration of personal data.

Upon termination of this contract, DENTEQUIP.RO is obliged to cease processing data, except in cases where there is a legal obligation that requires further processing of data or exercise of rights in court and / or before public authorities with supervisory powers.


Intellectual property rights

The name of the online shop and the graphic insignia are registered trademarks owned by S.C. DENTAL EQUIPMENT STORE S.R.L. and may not be taken, copied or used without the written consent of the owner/holder.

Names and logos of legal entities and product names may be trademarks of their respective owners or of DENTEQUIP. For any complaint related to intellectual property rights you can send an email to [email protected]

The communication of any information or data in the form of a message, text, image, audio and/or video file or any other type of material, regardless of the manner of publication or transmission (public or individual), by any natural or legal person, other than SC Dental Equipment Store SRL, is the sole responsibility of the person who is the source of such material, SC Dental Equipment Store SRL not being in any way responsible for the content or manner of publication of such communications.


Force majeure and disputes

Neither contracting party shall be liable for non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.

This Contract is subject to Romanian law and is deemed to be concluded in Romania.

Any disputes arising between the Buyer and the Seller shall be settled amicably, and if no agreement is reached in this way, the competent courts of the Seller’s place of business shall have jurisdiction. To submit a dispute, please write to [email protected]